Refund & Cancellation Policy
Last updated: October 5, 2026
1. Monthly recurring subscriptions
pAIr paid plans (Professional and Business) are billed monthly in advance. Your subscription renews automatically each month until cancelled. The Free plan ($0) is never charged.
2. Cancel anytime
You may cancel your subscription at any time before your next renewal date from your account, or by contacting us. Cancelling stops all future renewals and charges.
3. Access after cancellation
When you cancel, your paid access remains active until the end of the billing period you have already paid for. After that, your account moves to the Free plan. Your projects are not deleted.
4. Refunds
Refund requests are handled in accordance with this policy, applicable consumer law and the terms of our payment provider (Paddle, our merchant of record). If you believe you were charged in error, contact us and we will review your request promptly.
5. Contact
For cancellation or refund questions, email contact@pairprocess.com.
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